I just sent an email out to a property manager for one of my rentals -- this one being in Sacramento -- which explained that there are two aspects to "management fee;" one being the fee part, which they have no trouble with, but the other being management, which part apparently needs some clarification. Printed on the standard monthly account statement was an item for plumbing and a modest $65 charge, billed to me, which of course is fine when due to material defect of some sort. Dutifully attached to the statement was a copy of the plumber's invoice, which reads: "Toilet had no water. Water valve was turned off. Turned water on. Toilet is working." Speechless.